Customer Support
Table of ContentsCustomer SupportSales and Support TeamTrainingInternational DistributorsWarranty and RepairImager Service PlanPolicies, Terms & ConditionsLibrary
Customer Support
Sales and Support Team
We deliver exceptional service to customers—from initial exploration of hyperspectral imaging solutions through the lifetime of your product. Meet some of the key team members you'll work with:
Dr. Alexandre Lussier
Application Engineer
Alexandre (Alex) Lussier is an Application
Engineer at Resonon. He helps professionals from various disciplines understand
hyperspectral imaging and how it can resolve scientific questions and
industrial challenges.
Alex holds a Ph.D. in Physics with expertise in material science, spectroscopy, and education. He has spent half his professional career in academia and half in industry. Whatever your potential application, he looks forward to discussing it.
Curt de Leon
Sales Engineer
Curt de Leon has been with
Resonon since 2010. Starting in manufacturing, Curt gained hands-on product
knowledge before transitioning to sales in 2022. This unique experience allows
him to effectively develop solutions for imaging challenges. Curt holds a B.S.
in Manufacturing Engineering Technology from California State Polytechnic
University, Pomona.
Outside of work, Curt enjoys
dirt biking and working on anything with an engine.
Melissa Salmon
Sales Support and Logistics Specialist
Melissa is a Sales Support
and Logistics Specialist at Resonon, supporting the Sales Team with her
extensive experience in export shipments and logistics. Her keen attention to
detail and adaptability are invaluable assets, particularly when communicating
with Resonon's many international distributors.
In her free time, Melissa enjoys
cross-country skiing, attending live music, biking, and spending time with her
dogs.
Casey Smith
CTO & Senior Scientist
Casey Smith, Resonon's Chief
Technology Officer and a Senior Scientist, has been instrumental in developing
the company's core hardware and software products for over two decades.
With a B.S. in Physics from Montana State University and a Master’s degree from MIT, he brings deep expertise to his leadership role, helping advance innovation and technological advancement in the field of hyperspectral imaging.
Thomas Seitel
Senior Software Engineer
Thomas (Tom) Seitel is a Senior Software Engineer at Resonon with
over 20 years of experience developing data collection, visualization, and
analysis software—a passion he brings to his current work on hyperspectral
imaging applications. He holds a B.S. in Physics and a Master’s degree in
Computer Science.
Tom enjoys the challenge of creating software that helps
scientists to unlock the full potential within their hyperspectral data.
Training
Airborne Systems
On-site training only. Application-specific training upon request.
Duration
- 1-day for Fully-Integrated airborne systems
- 2-days for all other airborne systems
- The customer must provide a UAV pilot for any test flights. Resonon can not fly the customer’s UAV due to insurance restrictions.
- The focus of the training is on pre-flight setup and post-flight data processing. If a test flight is required, the duration will be kept short.
- Introduction to hyperspectral remote sensing
- Hyperspectral payload installation and inspection
- Flight parameters calculation
- Ground Station setup and pre-flight procedures
- Data post-processing in Spectronon, including conversion to radiance and reflectivity
- Georectification and boresighting
- Data analysis with Spectronon, including common algorithms and various classifiers
Benchtop, SpectralSight, Bio-LIF, and Outdoor Systems
Available on-site or virtually, Application-specific training upon request.
Duration
- Virtual: 2x 2-hour sessions (system must be fully set up at participant location)
- In-person: 1-day
- Introduction to hyperspectral imaging
- System components and setup
- Spectronon software overview
- Data acquisition
- Spectronon data exploration tools
- Spectronon data analysis and classification algorithms
- Data pre-processing steps
- Spectronon regression analysis
- Spectronon workflow improvement: foreground detection, batch processing, auto-recorder, etc.
International Distributors
Our representatives are available in your region for support and sales inquiries.
Warranty and Repair
Our products are built to last. All hyperspectral imaging cameras and systems have a two-year warranty, with the option to purchase an extended warranty. See the terms and conditions below for details.
If your hyperspectral system is not performing to specifications, please contact your distributor, call +1.406.586.3356, or email us support@resonon.com.
We will generate a return authorization and provide you with the details on how to proceed. Once we receive your product, we will assess the problem, contact you with a quotation (if applicable), and then get your product repaired and returned to you as soon as possible.
Imager Service Plan
To ensure your imager continues to operate optimally year-after-year, we offer an optional Annual Imager Service Plan, which includes:
- Wavelength Calibration
- Spectral Calibration
- Spatial Calibration
- Radiometric Calibration (if one was purchased with the imager)
- A full inspection of the imager to identify any issues
- An updated calibration report
Policies, Terms & Conditions
Contact Us
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Complete Hyperspectral Imaging Solutions
Contact
Resonon Inc.123 Commercial Drive
Bozeman, MT 59715 USA
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