Hyperspectral Imaging Solutions

Hyperspectral imaging Camera Manufacturers

Customer Support

Table of Contents
Customer SupportSales and Support TeamTrainingInternational DistributorsWarranty and RepairImager Service PlanPolicies, Terms & ConditionsLibrary

Customer Support

Call: +1 (406) 586-3356

Email: support@resonon.com

Sales and Support Team

We deliver exceptional service to customers—from initial exploration of hyperspectral imaging solutions through the lifetime of your product. Meet some of the key team members you'll work with:

Dr. Alexandre Lussier

Application Engineer

Alexandre (Alex) Lussier is an Application Engineer at Resonon. He helps professionals from various disciplines understand hyperspectral imaging and how it can resolve scientific questions and industrial challenges.

Alex holds a Ph.D. in Physics with expertise in material science, spectroscopy, and education. He has spent half his professional career in academia and half in industry. Whatever your potential application, he looks forward to discussing it.

Curt de Leon

Sales Engineer

Curt de Leon has been with Resonon since 2010. Starting in manufacturing, Curt gained hands-on product knowledge before transitioning to sales in 2022. This unique experience allows him to effectively develop solutions for imaging challenges. Curt holds a B.S. in Manufacturing Engineering Technology from California State Polytechnic University, Pomona.

Outside of work, Curt enjoys dirt biking and working on anything with an engine.

Melissa Salmon

Sales Support and Logistics Specialist

Melissa is a Sales Support and Logistics Specialist at Resonon, supporting the Sales Team with her extensive experience in export shipments and logistics. Her keen attention to detail and adaptability are invaluable assets, particularly when communicating with Resonon's many international distributors.

In her free time, Melissa enjoys cross-country skiing, attending live music, biking, and spending time with her dogs.

Casey Smith

CTO & Senior Scientist

Casey Smith, Resonon's Chief Technology Officer and a Senior Scientist, has been instrumental in developing the company's core hardware and software products for over two decades.

With a B.S. in Physics from Montana State University and a Master’s degree from MIT, he brings deep expertise to his leadership role, helping advance innovation and technological advancement in the field of hyperspectral imaging.

Thomas Seitel

Senior Software Engineer

Thomas (Tom) Seitel is a Senior Software Engineer at Resonon with over 20 years of experience developing data collection, visualization, and analysis software—a passion he brings to his current work on hyperspectral imaging applications. He holds a B.S. in Physics and a Master’s degree in Computer Science.

Tom enjoys the challenge of creating software that helps scientists to unlock the full potential within their hyperspectral data.

Slater Kirk

Optical Scientist

Slater Kirk, an Optical Scientist at Resonon, specializes in physics, laser optics, and optical design. With a B.S. in Physics and a Master’s degree in Optical Science from the University of Arizona, he designs glass components for hyperspectral imagers, ensuring optimal field performance.

Outside of work, Slater enjoys mountain biking and performing Improv, both of which enhance his ability to navigate the ever-changing application space in which Resonon operates.

Training

Airborne Systems

On-site training only. Application-specific training upon request.

Duration

1-day for Fully-Integrated airborne systems
2-days for all other airborne systems

Details

The customer must provide a UAV pilot for any test flights. Resonon can not fly the customer’s UAV due to insurance restrictions.
The focus of the training is on pre-flight setup and post-flight data processing. If a test flight is required, the duration will be kept short.

Curriculum

Introduction to hyperspectral remote sensing
Hyperspectral payload installation and inspection
Flight parameters calculation
Ground Station setup and pre-flight procedures
Data post-processing in Spectronon, including conversion to radiance and reflectivity
Georectification and boresighting
Data analysis with Spectronon, including common algorithms and various classifiers

Benchtop, SpectralSight, Bio-LIF, and Outdoor Systems

Available on-site or virtually, Application-specific training upon request.

Duration

Virtual: 2x 2-hour sessions (system must be fully set up at participant location)
In-person: 1-day

Curriculum

Introduction to hyperspectral imaging
System components and setup
Spectronon software overview
Data acquisition
Spectronon data exploration tools
Spectronon data analysis and classification algorithms
Data pre-processing steps
Spectronon regression analysis
Spectronon workflow improvement: foreground detection, batch processing, auto-recorder, etc.

International Distributors

Our representatives are available in your region for support and sales inquiries.

Find a representative near you

Warranty and Repair

Our products are built to last. All hyperspectral imaging cameras and systems have a two-year warranty, with the option to purchase an extended warranty. See the terms and conditions below for details.

If your hyperspectral system is not performing to specifications, please contact your distributor, call +1.406.586.3356, or email us support@resonon.com.

We will generate a return authorization and provide you with the details on how to proceed. Once we receive your product, we will assess the problem, contact you with a quotation (if applicable), and then get your product repaired and returned to you as soon as possible.